Standard Refund Terms

Products purchased from Tiberius Interactive Inc. may be refunded only if canceled within the following timelines:

  • Annual Plans – Within 30 Days of the date of the transaction.
  • Monthly Plans – Within 48 hours of the date of the transaction.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which included the date any renewal is processed by Tiberius Interactive Inc. in accordance with the terms and conditions of the applicable product or service agreement.

You may cancel a product at any time, but a refund will only be issued if you request a refund via telephone with Tiberius Interactive’s customer service within the refund timeframe specified for the applicable product, if available at all.

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and is the event of any conflict between the English and translated version, the English version will control and prevail. 

PRODUCTS WITH SPECIAL REFUND TERMS

SEO – Search Engine Optimization Services

SEO Services is a 12-month commitment; in order to receive the best results, you are expected to stay at the agreed upon price for 12 months. If you purchase a monthly plan, you can cancel SEO Services at any time and Tiberius Interactive Inc. will not bill you for future months. However, you will not be refunded the cost of the current or past months. If you purchase a semiannual or annual plan, you can cancel SEO services at any time and Tiberius Interactive Inc. will issue a prorated refund to your account as in-store credit for unused months.

 

SEM – Search Engine Marketing Services

Search Engine Marketing is a 12-month minimum service plan. You can cancel Search Engine Marketing at any time and request a refund within 48 hours of initial purchase or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months. You can cancel Search Engine Marketing at any time within the first 2 months of service starting from purchase date and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Search Engine Marketing after the second month of service, you will be responsible for payment for the duration of the 12 month period. Any additional advertisement fees associated with these services that come up after the cancelation of services will be your responsibility to pay if full.

 

SMM- Social Media Management Services

Social Media Management is a 12-month minimum service plan. You can cancel Social Media Management at any time and request a refund within 48 hours of initial purchase or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months. You can cancel Social Media Management at any time within the first 2 months of service and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management after the second month of service, you will be responsible for payment for the duration of the 12 month period.

 

Hosting Services

If a hosting service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

 

Website Security

Refunds are only available within 15 days of purchase and will only be issued in cases where a manual malware removal was not completed.

 

Products NOT eligible for refunds

  • Configuration Add-ons
  • Custom Development
  • Transfers (if successful)
  • SSL Certificates (if installed successfully)
  • All Domain Registrations or Renewals
  • Local Listing Services

Store Credit Terms

In-Store Credit

In-Store credit can only be redeemed for purchased on TIBINT.com. If you have store credit available, you will have the choice to use the in-store credit on the checkout page.

 

How to get In-Store Credit

Store credit is provided by TIBINT customer service in lieu of cash refunds.

 

How to use Store Credit

Store credit can be used as cash to shop TIBINT.com services. On the check out page, you can choose whether to use your available in-store credit in lieu of cash payment by entering your special coupon code that can be found on the “My Account” page. You can use in conjunction with our other special offers and discounts or promotional sales that may be offered.

Note: In-Store credit CANNOT be redeemed for CASH. Store credit is valid only on tibint.com and does not have an expiration date. Tiberius Interactive Inc. reserves the right to change this policy from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our store credit policy, we will announce that these changes have been made via email you have on file with your account.